Frequently Asked Questions

 

Can I choose where I sit?

Tables are reserved in the order of booking (the earlier you book, the better table you will get). You can use the seating preference ‘box’ to let us know if you have any particular requests regarding your table, but there are no guarantees. The only way to be sure of getting your preferred table is to book early.

 

I want to book for a group. How do I go about this? And do I get a discount?

Although the online system only allows you to book a maximum of six tickets per transaction, you can do several bookings. As long as bookings are made under the same name, they will be merged automatically. You can also book larger groups by calling the box office on 020 7439 4962. If you are in a group of friends who want to sit together, but are booking separately, please give the names of the other people, so that we can group you together. There is generally no opportunity to give discounts on shows, but you are free to discuss your group requirements with the music office staff.

 

The show I want to attend says it is ‘Sold Out’. What can I do?

We do occasionally get cancellations. If you call the box office on 020 7439 4962 or email us at MusicOffice@pizzaexpress.com, they will add you to a waiting list, but this is no guarantee that any tickets will become available.

 

Do I have to book a table after I’ve bought tickets for a show?

When you buy tickets for a show at one of our venues, this means that you will automatically have a table reserved for you on the night for the number of people you have booked for. So, if you bought three tickets, you will have a table of three reserved. We allocate tables in the order in which people book, so the earlier you book the better the table you will get. Your table will be booked from doors opening time.

 

Are there any age restrictions at the PizzaExpress Live venues?

We normally suggest that children under 7 are unlikely to be able to sit quietly for the duration of a performance. We do operate a silence policy during performances, so advise against booking tickets for younger children. Some of our lunchtime shows are more relaxed, provided that the children are well behaved. There is usually no discount for children attending a show, unless a reduced price is indicated in the show ticket information.

 

Is food available in the venues? / Are food and/or drinks included in the ticket price?

The full PizzaExpress menu is available in the venues with table service usually carrying on throughout the evening. Some shows might restrict service during a performance, but there is usually plenty of time after the doors open before a show begins. The cost of food and drinks is on top of the ticket price.

 

Do I have to eat or can I just listen to the music?

We do encourage our guests to enjoy the food and drink on offer in the venue. The full PizzaExpress menu is available. It is thanks to our food and drink revenues that we are able to consistently book world class artists in intimate venues.

 

How do I get my tickets?

We do not send any physical or electronic tickets, but you will receive a confirmation email with an order number. On the night of the show, you just need to give your name at the door and the staff will show you to your table.

 

Do you offer concessions?

Occasionally specific shows have discounts for students. This will always be clear on the website or in the printed programme. There is no standard concession available. Our new membership scheme can give you a discount of 20% on all shows at all our venues – visit the Membership page for details.

 

Do I have to book in advance?

We strongly advise booking in advance as many shows sell out long before the day. We also allocate seating in the order in which people book, so you will have a better view the earlier you book. Having said that, if we DO have tickets left on the night, you can buy these on the door. Arrive early to give yourself the best chance.

 

Do you have vegetarian/vegan or gluten-free options?

The full PizzaExpress menu is available in the Jazz Club, and this includes many vegetarian and vegan options. You can have your pizza made with a gluten free pizza base – just ask your waiter. Full menu options and prices can be accessed via the individual venue pages. Please be aware that standard PizzaExpress vouchers, discounts and promotions are not valid at PizzaExpress Live ticketed events. See individual terms and conditions of offers for details.

 

How can I cancel my booking?

We are able to refund tickets so long as you give us more than 48 hours notice. Call the box office on 020 7439 4962 or email us at MusicOffice@pizzaexpress.com.

 

Do you have a dress code?

We are quite relaxed about the dress code (within reason). Most people choose to dress ‘smart casual’.

 

Do your venues have disabled access?

While the Dean Street and Kings Road restaurants are set up for wheelchair access and have disabled toilets available at street level, the venues themselves are at basement level and are only accessible via stairs. There is lift access to our Maidstone venue, though there are a small number of steps into the building. There is a disabled toilet on the same floor as the music room. Some of the venue's seating is on a mezzanine, so please advise the box office in advance if you are unable to use stairs. The music venue PizzaExpress Live (Birmingham) is situated on the first floor and is only accessible via stairs. Our new venue in Holborn has a stair lift available for those that need it. Please advise the box office if you are unable to use stairs.

 

I’m a musician. How do I get to play at the PizzaExpress Live venues?

If you are interested in performing at one of our venues, you need to let us hear how good you are, and also convince us that you can fill a room with your fans. You can either post a CD to the Programming Manager, Joseph Paice at PizzaExpress Music Office, 10 Dean Street, London, W1D 3RW. Or send an email to joseph.paice@pizzaexpress.com along with a link to some sound files or, better still, a video of you performing. We do get thousands of requests to perform, so please be patient with us – we do try and listen to everything we get sent. We normally book our venues up to six months in advance.

 

How can I hire the venue for a private event?

If you are interested in booking the venue for a private event, please contact the Programming Manager, Joseph Paice – joseph.paice@pizzaexpress.com

 

What time do the Music Venues open? What time do they close?

The PizzaExpress Jazz Club is open 7 days a week. Usual opening times are as follows:

  • Monday to Thursday – doors 7pm; show starts 8:30pm; show finishes 10:30pm
  • Friday and Saturday (single shows) – doors 7:30pm; show starts 9pm; show finishes 11pm
  • Friday and Saturday (early shows) – doors 6pm; show starts 7:30pm; show finishes 9pm 
  • Friday and Saturday (late shows) – doors 10pm; show starts 10:30pm; show finishes midnight
  • Sunday – doors 6:30pm; show starts 8pm; show finishes 10pm
  • Lunchtime Shows – doors midday; show starts 1:30pm; show finishes 3:30pm

 

The Pheasantry is open 7 days a week. Usual opening times are as follows:

  • Monday to Saturday – doors 6:30pm; show starts 8:30pm; show finishes 10:30pm
  • Sunday – doors 6pm; show starts 8pm; show finishes 10pm


PizzaExpress Live Holborn is open 7 days a week. Usual opening times are as follows:

  • Monday to Saturday – doors 6:30pm; show starts 8:30pm; show finishes 10:30pm
  • Friday and Saturday (early shows) – doors 5pm; show starts 6:30pm; show finishes 8:30pm 
  • Friday and Saturday (late shows) – doors 9pm; show starts 9:30pm; show finishes 11:30pm
  • Sunday – doors 6:30pm; show starts 8pm; show finishes 10pm
  • Lunchtime Shows – doors midday; show starts 2:00pm; show finishes 4:00pm


Usual PizzaExpress Live Maidstone opening times are as follows:

  • Friday and Saturday - doors 7pm; show starts 8:30pm; show finishes 10:30pm
  • Sunday - doors 6:30pm; show starts 7:30pm; show finishes 9:30pm


Usual PizzaExpress Live Birmingham opening times are as follows:

  • Wednesday and Saturday - doors 6:30pm; show starts 8:30pm; show finishes 10:30pm
  • Sunday - doors 6:00pm; show starts 8:00pm; show finishes 10:00pm


PLEASE CHECK THE INDIVIDUAL SHOW INFORMATION FOR EXCEPTIONS TO THESE USUAL TIMINGS