Frequently Asked Questions

Can I choose where I sit?

Tables are reserved in the order of booking (the earlier you book, the better table you will get). When making your booking, you can use the seating preference box to let us know if you have any particular requests regarding your table, but there are no guarantees. The only way to be sure of getting your preferred table is to book early.

 

The show I want to attend says it is ‘Sold Out'. What can I do?

We do occasionally get cancellations. If you call the box office on 020 3798 9192 or email us at [email protected], they will add you to a waiting list, but this is no guarantee that any tickets will become available.

 

Do I have to book a table after I’ve bought tickets for a show?

When you buy tickets for a show at one of our venues, this means that you will automatically have a table reserved for you on the night for the number of people you have booked for. So, if you bought three tickets, you will have a table of three reserved. We allocate tables in the order in which people book, so the earlier you book the better the table you will get. Your table will be booked from the door's opening time.

 

Are there any age restrictions at the PizzaExpress Live venues?

We normally suggest that children under 7 are unlikely to be able to sit quietly for the duration of a performance. We do operate a silence policy during performances, so we advise against booking tickets for younger children. Some of our lunchtime shows are more relaxed, provided that the children are well-behaved. There is usually no discount for children attending a show unless a reduced price is indicated in the show ticket information.

 

Is food available in the venues? / Are food and/or drinks included in the ticket price?

The full PizzaExpress menu is available in the venues with table service usually carrying on throughout the evening. Some shows might restrict service during a performance, but there is usually plenty of time after the doors open before a show begins. The cost of food and drinks is on top of the ticket price.

 

Do I have to eat or can I just listen to the music?

We do encourage our guests to enjoy the food and drink on offer in the venue. The full PizzaExpress menu is available. It is thanks to our food and drink revenues that we are able to consistently book world-class artists in intimate venues.

 

How do I get my tickets?

We do not send any physical or electronic tickets, but you will receive a confirmation email with an order number. On the night of the show, you just need to give your name at the door and the staff will show you to your table.

 

Do you offer concessions?

Occasionally specific shows have discounts for students. This will always be clear on the website or in the printed program. There is no standard concession available. Our membership scheme can give you a discount of 20% on all shows at all our venues – visit the Membership page for details.

 

Are there any promotional offers that work in the venues?

Promotional offers, discounts, and rewards cannot be redeemed at PizzaExpress Live venues. This includes partner promotions or offers available at PizzaExpress, such as Tesco Clubcard rewards, Tastecard, NUS or UNiDAYs, Meerkat Movies, and O2 Priority discounts, as well as PizzaExpress offers. If you have a PizzaExpress gift card, eGift, or a third-party gift card accepted at PizzaExpress, you may use this as part or full payment for food and drink at our venues, but they are not valid for ticket purchases.

 

Do I have to book in advance?

We strongly advise booking in advance as many shows sell out long before the day. We also allocate seating in the order in which people book, so you will have a better view the earlier you book. Having said that, if we DO have tickets left on the night, you can buy these at the door. Arrive early to give yourself the best chance.

 

Do you have vegetarian/vegan or gluten-free options?

The full PizzaExpress menu is available in the Jazz Club, and this includes many vegetarian and vegan options. You can have your pizza made with a gluten-free pizza base – just ask your waiter. Full menu options and prices can be accessed via the individual venue pages. Please be aware that standard PizzaExpress vouchers, discounts, and promotions are not valid at PizzaExpress Live ticketed events. See individual terms and conditions of offers for details.

 

How can I cancel my booking?

If you or your guests have any reasons to cancel, we are able to refund tickets so long as you give us more than 48 hours' notice. Call the box office on 020 3798 9192 or email us at [email protected].

 

What happens if a show is cancelled by the artist/promoter?

We will contact you by phone/email as soon as the cancellation is confirmed and you will get a full refund on your tickets. If a replacement show is programmed, you will get the option to transfer your tickets to the new show. In case of cancellation of an event that could not have been foreseen by PizzaExpress Live and was out of our control, we will not be able to offer any compensation for hotel rooms or any additional expenses that might have been incurred. Typically we would advise guests who are traveling to a show to claim on travel insurance they may have in place for such trips, in the extremely rare event of an artist cancellation.

 

Do you have a dress code?

We are quite relaxed about the dress code (within reason). Most people choose to dress smart-casual. 

 

Do your venues have disabled access?

While the Dean Street and Kings Road restaurants are set up for wheelchair access and have disabled toilets available at street level, the venues themselves are at basement level and are only accessible via stairs. Holborn Venue has a stairlift available for those that need it. For specific access requirements please speak to the box office before making a booking.

 

I’m a musician. How do I get to play at the PizzaExpress Live venues?

If you are interested in performing at one of our venues, you need to let us hear how good you are and also convince us that you can fill a room with your fans. You can either post a CD to the Music Manager, Ross Dines at PizzaExpress Live Office, 10 Dean Street, London, W1D 3RW. Or send an email to [email protected] along with a link to some sound files or, better still, a video of you performing. We do get thousands of requests to perform, so please be patient with us – we do try and listen to everything we get sent. We normally book our venues up to six months in advance.

 

I attended a show and lost my phone/gloves/scarf/ironing board - do you have it? Can I come and get it?

Lost property is held by the restaurant manager, so please call the correct restaurant to see if your lost item has been handed in and arrange collection.

 

How can I hire the venue for a private event?

If you are interested in booking a venue for a private event, please contact programming manager Sep Cole at [email protected]

 

What time do the Music Venues open? What time do they close?

The PizzaExpress Jazz Club is open 7 days a week. Usual opening times are as follows:

  • Monday to Sunday – doors 6:30pm; show starts 8pm; show finishes 10:00pm
  • Friday and Saturday (single shows) – doors 6:30pm; show starts 8pm; show finishes 10pm
  • Friday and Saturday (early shows) – doors 5:30pm; show starts 7pm; show finishes 8:30pm
  • Friday and Saturday (late shows) – doors 9:30pm; show starts 10pm; show finishes 11:30pm
  • Lunchtime Shows – doors midday; show starts 1pm; show finishes 3pm

 

The Pheasantry is open 7 days a week. Usual opening times are as follows:

  • Monday to Sunday – doors 6:30pm; show starts 8pm; show finishes 10pm

 

PizzaExpress Live Holborn is open 7 days a week. Usual opening times are as follows:

  • Monday to Sunday – doors 6:30pm; show starts 8pm; show finishes 10:00pm
  • Friday and Saturday (single shows) – doors 6:30pm; show starts 8pm; show finishes 10pm
  • Friday and Saturday (early shows) – doors 5pm; show starts 6pm; show finishes 7:30pm
  • Friday and Saturday (late shows) – doors 8:30pm; show starts 9pm; show finishes 10:30pm
  • Lunchtime Shows – doors midday; show starts 1pm; show finishes 3pm

Piano Lounge - Covent Garden - St Martin's Lane is open every Thursday and Friday night. Usual opening times are as follows:

  • Thursday and Friday – doors 6:30pm; show starts 8pm; show finishes 10pm

 

PLEASE CHECK THE INDIVIDUAL SHOW INFORMATION FOR EXCEPTIONS TO THESE USUAL TIMINGS