Frequently Asked Questions

With the continuation of the Covid-19 pandemic, here are some updated guidelines on the situation in our venues:

  • For the moment we are keeping our venue capacities lower than pre-pandemic levels. We will continue to monitor the situation in coming weeks. Changes to the audience size will be made incrementally, consistent with efforts to keep our audiences and teams feeling safe.
  • We do encourage both you and our teams to do a lateral flow test before attending a show, and as always if you feel unwell, please stay at home.
  • We are not requiring guests to show an NHS Covid Pass, but we would ask customers not enter our venues if they are experiencing any of the Covid-19 symptoms.
  • PizzaExpress Live will no longer require customers to wear face coverings in our venues, though many people will continue to feel more comfortable wearing their masks when not seated at their tables. You should have the option of being served by a team member wearing a face covering.
  • We will continue to maintain the increased frequency of cleaning in our venues. We’re cleaning more often throughout the day and, as you would expect, frequent touchpoints (door handles, tables etc) and toilets are our top priority. Sanitation stations will remain in place and we encourage customers to make use of these.

Can I choose where I sit?

Tables are reserved in the order of booking (the earlier you book, the better table you will get). You can use the seating preference ‘box’ to let us know if you have any particular requests regarding your table, but there are no guarantees. The only way to be sure of getting your preferred table is to book early.

 

The show I want to attend says it is ‘Sold Out’. What can I do?

We do occasionally get cancellations. If you call the box office on 020 7439 4962 or email us at [email protected], they will add you to a waiting list, but this is no guarantee that any tickets will become available.

 

Do I have to book a table after I’ve bought tickets for a show?

When you buy tickets for a show at one of our venues, this means that you will automatically have a table reserved for you on the night for the number of people you have booked for. So, if you bought three tickets, you will have a table of three reserved. We allocate tables in the order in which people book, so the earlier you book the better the table you will get. Your table will be booked from doors opening time.

 

Are there any age restrictions at the PizzaExpress Live venues?

We normally suggest that children under 7 are unlikely to be able to sit quietly for the duration of a performance. We do operate a silence policy during performances, so advise against booking tickets for younger children. Some of our lunchtime shows are more relaxed, provided that the children are well behaved. There is usually no discount for children attending a show, unless a reduced price is indicated in the show ticket information.

 

Is food available in the venues? / Are food and/or drinks included in the ticket price?

The full PizzaExpress menu is available in the venues with table service usually carrying on throughout the evening. Some shows might restrict service during a performance, but there is usually plenty of time after the doors open before a show begins. The cost of food and drinks is on top of the ticket price.

 

Do I have to eat or can I just listen to the music?

We do encourage our guests to enjoy the food and drink on offer in the venue. The full PizzaExpress menu is available. It is thanks to our food and drink revenues that we are able to consistently book world class artists in intimate venues.

 

How do I get my tickets?

We do not send any physical or electronic tickets, but you will receive a confirmation email with an order number. On the night of the show, you just need to give your name at the door and the staff will show you to your table.

 

Do you offer concessions?

Occasionally specific shows have discounts for students. This will always be clear on the website or in the printed programme. There is no standard concession available. Our membership scheme can give you a discount of 20% on all shows at all our venues – visit the Membership page for details.

 

Are there any promotional offers that work in the venues?

Promotional offers, discounts and rewards cannot be redeemed at PizzaExpress Live venues. This includes partner promotions or offers available at PizzaExpress, such as Tesco Clubcard rewards, Tastecard, NUS or UNiDAYs, Meerkat Movies and O2 Priority discounts, as well as PizzaExpress offers. If you have a PizzaExpress gift card, eGift or a third party gift card accepted at PizzaExpress, you may use this as part or full payment of food and drink at our venues, but they are not valid for ticket purchases.

 

Do I have to book in advance?

We strongly advise booking in advance as many shows sell out long before the day. We also allocate seating in the order in which people book, so you will have a better view the earlier you book. Having said that, if we DO have tickets left on the night, you can buy these on the door. Arrive early to give yourself the best chance.

 

Do you have vegetarian/vegan or gluten-free options?

The full PizzaExpress menu is available in the Jazz Club, and this includes many vegetarian and vegan options. You can have your pizza made with a gluten free pizza base – just ask your waiter. Full menu options and prices can be accessed via the individual venue pages. Please be aware that standard PizzaExpress vouchers, discounts and promotions are not valid at PizzaExpress Live ticketed events. See individual terms and conditions of offers for details.

 

How can I cancel my booking?

If you or your guests have COVID symptoms we will cancel your booking and offer you a refund.  If you have any other reasons for you to cancel, we are able to refund tickets so long as you give us more than 48 hours notice. Call the box office on 020 7439 4962 or email us at [email protected]

 

What happens if a show is cancelled by the artist/promoter?

We will contact you by phone/email as soon as the cancellation is confirmed and you will get a full refund on your tickets. If a replacement show is programmed, you will get the option to transfer your tickets to the new show. In case of cancellation of an event that could not have been foreseen by PizzaExpress Live and was out of our control, we will not be able to offer any compensation for hotel rooms or any additional expenses that might have incurred. Typically we would advise guests who are travelling to a show to claim on travel insurance they may have in place for such trips, in the extremely rare event of an artist cancellation.

 

Do you have a dress code?

We are quite relaxed about the dress code (within reason). Most people choose to dress ‘smart casual’. Please remember to bring a face covering.

 

Do your venues have disabled access?

While the Dean Street and Kings Road restaurants are set up for wheelchair access and have disabled toilets available at street level, the venues themselves are at basement level and are only accessible via stairs. The music venue PizzaExpress Live (Birmingham) is situated on the first floor and is only accessible via stairs. Our new venue in Holborn has a stairlift available for those that need it. For specific access requirements please speak to the box office before making a booking.

 

I’m a musician. How do I get to play at the PizzaExpress Live venues?

If you are interested in performing at one of our venues, you need to let us hear how good you are, and also convince us that you can fill a room with your fans. You can either post a CD to the Music Manager, Ross Dines at PizzaExpress Live Office, 10 Dean Street, London, W1D 3RW. Or send an email to [email protected] along with a link to some sound files or, better still, a video of you performing. We do get thousands of requests to perform, so please be patient with us – we do try and listen to everything we get sent. We normally book our venues up to six months in advance.

 

I attended a show and lost my phone/gloves/scarf/ironing board - do you have it? Can I come and get it?

Lost property is held by the restaurant manager, so please call the resturant on 020 7437 9595 to see ifyour lost item has been handed in and arrange collection.

 

How can I hire the venue for a private event?

If you are interested in booking the venue for a private event, please contact the Music Manager, Ross Dines – [email protected]

 

What time do the Music Venues open? What time do they close?

The PizzaExpress Jazz Club is open 7 days a week. Usual opening times are as follows:

  • Monday to Sunday – doors 6:30pm ; show starts 8pm; show finishes 10:00pm
  • Friday and Saturday (single shows) – doors 6:30pm; show starts 8pm; show finishes 10pm
  • Friday and Saturday (early shows) – doors 5:30pm; show starts 7pm; show finishes 8:30pm
  • Friday and Saturday (late shows) – doors 9:30pm; show starts 10pm; show finishes 11:30pm
  • Lunchtime Shows – doors midday; show starts 1pm; show finishes 3pm

 

The Pheasantry is open 7 days a week. Usual opening times are as follows:

  • Monday to Sunday – doors 6:30pm; show starts 8pm; show finishes 10pm

 

PizzaExpress Live Holborn is open 7 days a week. Usual opening times are as follows:

  • Monday to Sunday – doors 6:30pm ; show starts 8pm; show finishes 10:00pm
  • Friday and Saturday (single shows) – doors 6:30pm; show starts 8pm; show finishes 10pm
  • Friday and Saturday (early shows) – doors 5pm; show starts 6pm; show finishes 7:30pm
  • Friday and Saturday (late shows) – doors 8:30pm; show starts 9pm; show finishes 10:30pm
  • Lunchtime Shows – doors midday; show starts 1pm; show finishes 3pm

 

Usual PizzaExpress Live Birmingham opening times are as follows:

  • Monday to Sunday – doors 6:30pm; show starts 8pm; show finishes 10pm

Nashville Meets London (NML) River Cruise 2022

Frequently Asked Questions:

With the continuation of the Covid-19 pandemic, here are some updated guidelines:

We do encourage both you and our teams to do a lateral flow test before attending the cruise, and as always if you feel unwell, please stay at home.

We are not requiring guests to show an NHS Covid Pass, but we would ask customers not to board the boat if they are experiencing any of the Covid-19 symptoms.

Timings:

Please arrive by 6.45pm at Bankside Pier, Bankside, London SE1 9DT.

NML Staff will greet you and give you a wristband to board the boat.

 The boat will arrive at 7pm and will depart the pier at 7.30pm.

Late-comers will not be refunded.

The boat will return to Bankside Pier at 11.15pm.

 

The River Cruise says it is ‘Sold Out’. What can I do?

We do occasionally get cancellations. If you call the box office on 020 7439 4962 or email us at [email protected], they will add you to a waiting list, but this is no guarantee that any tickets will become available.

Are there any age restrictions on the NML River Cruise?

Ticket buyers must be 16 +. 

Is alcohol and food available on the boat?

There is a full bar service available on the boat but no food available.  

How do I get my tickets?

We do not send any physical or electronic tickets, but you will receive a confirmation email with an order number. On the night of the cruise, you just need to give your name at Bankside Pier and the staff will provide you with a wristband to board the boat.

Do you offer concessions?

The Pizza Express Live membership scheme can give you a discount of 20% on the River Cruise tickets – visit the Membership page for information.

Do I have to book in advance?

We strongly advise booking in advance as the Cruise usually sells out long before the day.

How can I cancel my booking?

NML River Cruise tickets are non-refundable except in the event of a cancellation of the Cruise. In this instance full refunds will be made. 

What happens if a show is cancelled by the promoter?

We will contact you by phone/email as soon as the cancellation is confirmed and you will get a full refund on your tickets.

Does the boat have disabled access?

Only on the inside deck.

Booking Terms and Conditions

By purchasing a Standard Ticket or a VIP Table you are deemed to have accepted these terms and conditions of use (the “User Terms”)

1. Your Booking

1.1 These terms and conditions govern all bookings whether made online or otherwise in any manner.

1.2 In order to make any booking you must have the legal capacity to do so and you must accept financial responsibility for all transactions made under your name. You must make sure that all the information you provide to us is true and accurate.

1.3 The completion by you of the Booking Form (which shall include, for the avoidance of doubt, the provision of your credit or debit card details) shall constitute an offer by you to purchase Standard Tickets or a VIP Table package subject to these terms and conditions;

1.4 Upon electronic receipt of the Booking Form, the Venue will check that you have correctly completed all parts of the Booking Form and confirm with your bank or credit card provider that you have sufficient funds to cover the total cost of the booking. Upon confirmation, the Venue will then charge or debit your credit card or debit card accordingly and send you a Confirmation which shall constitute the Venue's acceptance of your booking.

1.5 Your booking cannot be accepted until payment in full for the Standard Tickets or VIP Table packages ordered has been received at which time a legally binding agreement on the terms set out herein will become effective.

16 Please ensure that you arrive in plenty of time and bring a copy of your email booking confirmation. We reserve the right to refuse admission if your name is not on the guest list and/or you do not provide a copy of your email booking confirmation.

1.10 It is your responsibility to check that the Standard Tickets or VIP Table packages issued to you reflect what you wish to order

2. Pricing

2.2 The prices of all Standard Tickets and VIP Table Packages displayed on the Venue's Website are inclusive of VAT (and credit card processing charges).

3. Other Terms and Conditions

3.1 Without prejudice to the foregoing, the NML River Cruise reserves the right to refuse admission and may request any customer to leave (taking any such appropriate action which may be reasonably necessary to enforce this right) before or during the Cruise if it is necessary to do so.

3.2 Smoking is not permitted inside the boat.

3.3 Only drink purchased on the boat is to be consumed.

3.4 We do not permit dogs on the boat, with the exception of guide dogs.

3.5 We ask that you arrive for the NML River Cruise in plenty of time, to avoid disruption.

3.6 Tables are allocated in order of reservation.

4. Our liability

4.1 Nothing in these User Terms shall exclude our liability for death or personal injury arising through negligence or for fraud.

4.2 We do not accept responsibility for any loss, damages or costs suffered or incurred by you arising from use of the Website, from any delay in using or your inability to use the Website, or as a result of or arising from attendance at the NML River Cruise.

5. Changes

5.1 We reserve the right at any time to vary these User Terms. Your continued use of our Website following any such variation shall constitute your acceptance of such changes.

6. Jurisdiction and applicable law

6.1 The English Courts will have exclusive jurisdiction over any claim arising from or related to your use of the Service. English Law will apply to these User Terms.

 

PLEASE CHECK THE INDIVIDUAL SHOW INFORMATION FOR EXCEPTIONS TO THESE USUAL TIMINGS