Frequently Asked Questions

 

What time do the Music Venues open? What time do they close?


The PizzaExpress Jazz Club is open 7 days a week. Usual opening times are as follows:

Monday to Thursday – doors 7pm; show starts 8:30pm; show finishes 10:30pm
Friday and Saturday (single shows) – doors 7:30pm; show starts 9pm; show finishes 11pm
Friday and Saturday (early shows) – doors 6pm; show starts 7:30pm; show finishes 9pm
Friday and Saturday (late shows) – doors 10pm; show starts 10:30pm; show finishes midnight
Sunday – doors 6:30pm; show starts 8pm; show finishes 10pm
Lunchtime Shows – doors midday; show starts 1:30pm; show finishes 3:30pm

The Pheasantry is open 7 days a week. Usual opening times are as follows:

Monday to Saturday – doors 6:30pm; show starts 8:30pm; show finishes 10:30pm
Sunday – doors 6pm; show starts 8pm; show finishes 10pm

Usual Maidstone Music Room opening times are as follows:

Friday and Saturday - doors 7pm; show starts 8:30pm; show finishes 10:30pm
Sunday - doors 6:45pm; show starts 7:30pm; show finishes 9:30pm

PLEASE CHECK THE INDIVIDUAL SHOW INFORMATION FOR EXCEPTIONS TO THESE USUAL TIMINGS


Do your venues have disabled access?


While the Dean Street and Kings Road restaurants are set up for wheelchair access and have disabled toilets available at street level, the venues themselves are at basement level and are only accessible via stairs. There is lift access to the Maidstone Music Room, though there are a small number of steps into the building. There is a disabled toilet on the same floor as the music room. Some of the Music Room's seating is on a mezzanine, so please advise the box office in advance if you are unable to use stairs.


What age restrictions do you have?


We normally suggest that children under 7 are unlikely to be able to sit quietly for the duration of a performance. We do operate a silence policy during performances, so advise against booking tickets for younger children. Some of our lunchtime shows are more relaxed, provided that the children are well behaved. There is usually no discount for children attending a show, unless a reduced price is indicated in the show ticket information.


Do I have to eat or can I just listen to the music?


We do encourage our guests to enjoy the food and drink on offer in the venue. The full PizzaExpress menu is available. It is thanks to our food and drink revenues that we are able to consistently book world class artists in intimate venues.


Do I have to book a table after I’ve bought tickets for a show?


When you buy tickets for a show at one of our venues, this means that you will automatically have a table reserved for you on the night for the number of people you have booked for. So, if you bought three tickets, you will have a table of three reserved. We allocate tables in the order in which people book, so the earlier you book the better the table you will get.


I’m a musician. How do I get to play at the jazz club?


If you are interested in performing at one of our venues, you need to let us hear how good you are, and also convince us that you can fill a room with your fans. You can either post a CD to the Music Manager, Ross Dines at PizzaExpress Music Office, 10 Dean Street, London, W1D 3RW. Or send an email to ross.dines@pizzaexpress.com along with a link to some sound files or, better still, a video of you performing. We do get thousands of requests to perform, so please be patient with us – we do try and listen to everything we get sent. We normally book our venues up to six months in advance.


How can I hire the venue for a private event?


If you are interested in booking the venue for a private event, please contact the Music Manager, Ross Dines – ross.dines@pizzaexpress.com


I want to book for a group. How do I go about this? And do I get a discount?


Please call the box office to discuss the needs of your group on 020 7439 4962


The show I want to attend says it is ‘Sold Out’. What can I do?


We do occasionally get cancellations. If you call the box office on 020 7439 4962, they will add you to a waiting list, but this is no guarantee that any tickets will become available.


Do you serve food in the Jazz Club? Do you have vegetarian or gluten-free options?


The full PizzaExpress menu is available in the Jazz Club, and this includes many vegetarian options. You can have your pizza made with a gluten free pizza base – just ask your waiter. Full menu options and prices can be accessed via the individual venue pages.


Do you offer concessions?


Occasionally specific shows have discounts for students. This will always be clear on the website or in the printed programme. There is no standard concession available. Our new membership scheme can give you a discount of 20% on all shows at all our venues – visit the Membership page for details.


When is the box office open?


Every day from 10am to 5pm. If you get our voicemail during the opening times, it means we’re on another call. Please leave a message with your name and number and we will call you back.


How can I cancel my booking?


We are able to refund tickets so long as you give us more than 48 hours notice. Call the box office on 020 7439 4962.


Do you have a dress code?


We are quite relaxed about the dress code (within reason). Most people choose to dress ‘smart casual’.


Do I have to book in advance?


We strongly advise booking in advance as many shows sell out long before the day. We also allocate seating in the order in which people book, so you will have a better view the earlier you book. Having said that, if we DO have tickets left on the night, you can buy these on the door. Arrive early to give yourself the best chance.