Booking Terms and Conditions

By purchasing a Standard Ticket or a Soundcheck Experience package you are deemed to have accepted these terms and conditions of use (the “User Terms”)

1. Your Booking

1.1 These terms and conditions govern all bookings whether made online or otherwise in any manner.

1.2 In order to make any booking you must have the legal capacity to do so and you must accept financial responsibility for all transactions made under your name. You must make sure that all the information you provide to us is true and accurate.

1.3 The completion by you of the Booking Form (which shall include, for the avoidance of doubt, the provision of your credit or debit card details) shall constitute an offer by you to purchase Standard Tickets or a Soundcheck Experience package subject to these terms and conditions;

1.4 Upon electronic receipt of the Booking Form, the Venue will check that you have correctly completed all parts of the Booking Form and confirm with your bank or credit card provider that you have sufficient funds to cover the total cost of the booking. Upon confirmation, the Venue will then charge or debit your credit card or debit card accordingly and send you a Confirmation which shall constitute the Venue's acceptance of your booking.

1.5 Your booking cannot be accepted until payment in full for the Standard Tickets or Soundcheck Experience packages ordered has been received at which time a legally binding agreement on the terms set out herein will become effective.

1.6 If you wish to cancel your booking you can contact the Box Office directly. Contact details can be found in the confirmation email. If you cancel your booking more than 48 hours prior to the advertised start time of the show, you will be refunded in full.

1.7 If you cancel less than 48 hours prior to the advertised start time, you will not be entitled to receive a refund.

1.8 Please ensure that you arrive in plenty of time and bring a copy of your email booking confirmation. We reserve the right to refuse admission if your name is not on the guest list and/or you do not provide a copy of your email booking confirmation.

1.9 Where a performance has been cancelled or abandoned when less than half the performance has taken place due to any factors which are beyond the Venue's reasonable control, you will receive a full refund for the face value of the ticket cost.  In case of cancellation of an event that could not have been foreseen by PizzaExpress Live and was out of our control, we will not be able to offer any compensation for hotel rooms or any additional expenses that might have incurred. For the avoidance of doubt, monies refunded will not include any booking fee or credit card charges.

1.10 It is your responsibility to check that the Standard Tickets or Soundcheck Experience packages issued to you reflect what you wish to order. If you wish to amend the details of your booking, please contact the Box Office prior to 48 hours in advance of the advertised start time, and they will amend your booking accordingly.

2. Pricing

2.2 The prices of all Standard Tickets and Soundcheck Experience Packages displayed on the Venue's Website are inclusive of VAT (and credit card processing charges).

3. Other Terms and Conditions

3.1 Without prejudice to the foregoing, the Venue reserves the right to refuse admission and may request any customer to leave (taking any such appropriate action which may be reasonably necessary to enforce this right) before or during any performance if it is necessary to do so.

3.2 Mobile phones must be silenced before entering the Venue and remain so whilst present in the Venue.

3.3 Smoking is not permitted inside the Venue.

3.4 Only food or drink purchased on the premises is to be consumed.

3.5 We do not prohibit of cameras or recording equipment, but some artists have their own restrictions which will be announced at the beginning of the show, and we ask that you respect these.

3.6 We do not permit dogs inside the Venues, with the exception of guide dogs.

3.7 Children under the age of 16 and vulnerable people must be accompanied at all times.

3.8 We ask that you arrive for your chosen show in plenty of time, to avoid disruption. In the event that you arrive more than 60 minutes after the advertised start time, we reserve the right to offer your table to another patron.

3.9 As part of the booking process you will be asked if you have any table preferences. Whilst we do our best to accommodate these preferences, unfortunately we cannot guarantee reservation of any particular table.

3.10 Tables are allocated in order of reservation, so depending on the time of purchase, views may be obstructed when purchasing Standard Tickets.

3.11 Soundcheck Experience Packages are subject to availability.

3.12 Soundcheck Experience Packages are currently only available at our High Holborn Venue for selected shows. Check the individual event page to find out if it’s available at your show.

3.13 Soundcheck Experience Packages include; early entrance; entry to the event; the opportunity to experience soundcheck prior to the start time; front row seating; Meet & Greet and photograph opportunities. Food and refreshments are not included.

4. Our liability

4.1 Nothing in these User Terms shall exclude our liability for death or personal injury arising through negligence or for fraud.

4.2 We do not accept responsibility for any loss, damages or costs suffered or incurred by you arising from use of the Website, from any delay in using or your inability to use the Website, or as a result of or arising from attendance at a Show.

5. Changes

5.1 We reserve the right at any time to vary these User Terms. Your continued use of our Website following any such variation shall constitute your acceptance of such changes.

6. Jurisdiction and applicable law

6.1 The English Courts will have exclusive jurisdiction over any claim arising from or related to your use of the Service. English Law will apply to these User Terms.