Frequently Asked Questions:
With the continuation of the Covid-19 pandemic, here are some updated guidelines:
We encourage both you, and our teams to take a lateral flow test before attending the cruise, and as always if you feel unwell, please stay at home.
We are not requiring guests to show an NHS Covid Pass, but we would ask customers not to board the boat if they are experiencing any symptoms of Covid-19.
Timings for River Cruise :
Venue address: Trinity Buoy Wharf, 64 Orchard Pl, London E14 0JW. You can gain access to the site from 4pm.
Please bring your confirmation email and the bank card you booked the tickets with.
The boat will arrive at 7pm and will depart the pier at 7.30pm.
Late-comers will not be refunded.
The boat will return to Bankside Pier at 11.15pm.
Timings for Nashville Meets London Festival :
Please arrive no later than 4pm at Trinity Buoy Wharf, 64 Orchard Pl, London E14 0JW.
NML Staff will greet you and provide you with a wristband to board the boat.
Ticketholders must bring their confirmation email plus the credit card they purchased with to the Box Office on site to get a wristband to gain access.
Performances will be held between 4-11 p.m. on both days.
The River Cruise says it is ‘Sold Out’. What can I do?
We may have cancellations. If you call the box office on 020 7439 4962 or email [email protected], you can be added to a waiting list. This is no guarantee that any tickets will become available.
How can I cancel my booking?
All NML event tickets are non-refundable except in the event of a cancellation of the Festival or River Cruise. In this instance full refunds will be made. We would be grateful if you contacted us if you are unable to attend. We may be able to re-sell your ticket.
Do I have to book in advance?
We strongly advise booking in advance as the Cruise usually sells out long before the day.
Are there any age restrictions on the NML River Cruise?
Ticket buyers must be 16 +.
Is alcohol and food available on the boat?
There is a full bar service available on the boat but no food available. Ticket holders may be asked to provide proof of age before boarding.
How do I get my tickets?
We do not send any physical or electronic tickets, but you will receive a confirmation email with an order number. On the night of the cruise, you just need to give your name at Bankside Pier and the staff will provide you with a wristband to board the boat.
Do you offer concessions?
The PizzaExpress Live membership scheme can give you a discount of 20% on the River Cruise tickets – visit the Membership page for information. Please note that discount is not valid for VIP tables.
What happens if a show is cancelled by the promoter?
We will contact you by phone/email as soon as a cancellation is confirmed, after which you will refunded in full, for your booking.
Does the boat have disabled access?
Only on the inside deck.
Booking Terms and Conditions
By purchasing a Standard Ticket or a VIP Table you are deemed to have accepted these terms and conditions of use (the “User Terms”)
1. Your Booking
1.1 These terms and conditions govern all bookings whether made online or otherwise in any manner.
1.2 In order to make any booking you must have the legal capacity to do so, and you must accept financial responsibility for all transactions made under your name. You must make sure that all the information you provide to us is true and accurate.
1.3 The completion by you of the Booking Form (which shall include, for the avoidance of doubt, the provision of your credit or debit card details) shall constitute an offer by you to purchase Standard Tickets or a VIP Table package subject to these terms and conditions.
1.4 Upon electronic receipt of the Booking Form, the Venue will check that you have correctly completed all parts of the Booking Form and confirm with your bank or credit card provider that you have sufficient funds to cover the total cost of the booking. Upon confirmation, the Venue will then charge or debit your credit card or debit card accordingly and send you a Confirmation which shall constitute the Venue's acceptance of your booking.
1.5 Your booking cannot be accepted until payment in full for the Standard Tickets or VIP Table packages ordered has been received at which time a legally binding agreement on the terms set out herein will become effective.
1.6 Please ensure that you arrive in plenty of time and bring a copy of your email booking confirmation. We reserve the right to refuse admission if your name is not on the guest list and/or you do not provide a copy of your email booking confirmation.
1.10 It is your responsibility to check that the Standard Tickets or VIP Table packages issued to you reflect what you wish to order
2. Pricing
2.1 The prices of all Standard Tickets and VIP Table Packages displayed on the Venue's Website are inclusive of booking fee.
2.2 The prices of all Standard Tickets and VIP Table Packages displayed on the Venue's Website are inclusive of VAT (and credit card processing charges).
3. Other Terms and Conditions
3.1 Without prejudice to the foregoing, the NML River Cruise reserves the right to refuse admission and may request any customer to leave (taking any such appropriate action which may be reasonably necessary to enforce this right) before or during the Cruise if it is necessary to do so.
3.2 Smoking is not permitted inside the boat.
3.3 Only drink purchased on the boat is to be consumed.
3.4 We do not permit dogs on the boat, with the exception of guide dogs.
3.5 We ask that you arrive for the NML River Cruise in plenty of time, to avoid disruption.
3.6 The VIP Tables are allocated in order of reservation.
4. Our liability
4.1 Nothing in these User Terms shall exclude our liability for death or personal injury arising through negligence or for fraud.
4.2 We do not accept responsibility for any loss, damages or costs suffered or incurred by you arising from use of the Website, from any delay in using or your inability to use the Website, or as a result of or arising from attendance at the NML River Cruise.
5. Changes
5.1 We reserve the right at any time to vary these User Terms. Your continued use of our Website following any such variation shall constitute your acceptance of such changes.
6. Jurisdiction and applicable law
6.1 The English Courts will have exclusive jurisdiction over any claim arising from or related to your use of the Service. English Law will apply to these User Terms.